Prepaid Visa E-Gift Card

  • Can I get cash for my virtual Prepaid Visa e-gift card?

    No. There is not an option to redeem for cash.
  • How do I contact virtual Prepaid Visa e-gift card customer service?

    We first recommend contacting the team at Tango cards to see if they can assist you. If Tango is unable to assist you, they will connect you with the prepaid Visa customer service team. Email: cs@tangocard.com Phone: 1.877.558.2646 Hours: Monday - Friday 7:30am - 5:00pm PST
  • How do you receive a virtual Prepaid Visa e-gift card?

    Follow these steps: Open the email from Tango, click your Reward Link and you'll be taken to a page with reward options. Choose the Prepaid Visa Reward e-gift card. Select the value of the card (you cannot choose more than your remaining balance). Select "Add to Cart". If you have remaining bala...
  • What information is in my digital wallet website account?

    Your entire transaction history can be found through the digital wallet account. Redemption dates, card data, purchase information, physical card mailing dates (if applicable), and balances for your card(s).
  • What is a virtual Prepaid Visa e-gift card?

    A Virtual Prepaid Visa Card is a 16-digit card account that will be displayed immediately. You can start shopping online, over the phone, or add the e-gift card to your favorite retailer or fast food mobile app, wherever Visa debit is accepted. ...
  • Why do I need to create a profile?

    The address in your profile will be used by online merchants to perform address verification on transactions with your Prepaid Visa card. This will also be the address used to send you the Prepaid Visa Card if you choose the physical Prepaid Visa card.
  • Why is my virtual Prepaid Visa e-gift card being declined?

    You can see card details at any time by clicking the original email link that was sent to you. Or, if you created a username and password for your Digital Wallet, log in and click on the card you’d like to look at. You’ll be able to see card details, mail dates, balances, PINs, spend history and ...