Reward Link & Retailer E-Gift Card

• Can I cancel an order?

  Once an order is fulfilled it cannot be canceled, returned, or exchanged for a different retail e-gift card. Please ensure that your order is correct and the recipient email address is accurate before placing your order.

• Can I combine two reward links?

  If you submitted for two rewards at the same time they will be automatically combined, however, if they were submited separately or if you have a Tango reward from another company, you will need to spend your values independently.

• Can I redeem for cash?

  No. You can choose one of our e-gift card options or Prepaid Visa card. You can also choose to send your balance to someone else as a gift.

• Can I redeem my Tango card for a physical retail gift card?

  All of our retail e-gift cards are delivered electronically via email within one (1) business day. All e-gift cards have the same functionality as a physical card and if you prefer you can print the e-gift card and bring it into the store to use in person. Additionally, when selecting your rew...

• Can I use electronic gift cards in-store?

  Yes. All of the retail e-gift cards we offer can be used in-store by simply printing out the e-gift card and presenting it to the cashier. However, some retailers have special instructions for in-store use. Be sure to check how your retailer wants you to use your gift card in store before you g...

• Do e-gift cards expire?

  None of the retail e-gift cards expire, with the exception of the e-Visa and the Physical Visa Prepaid card.

• Do reward links expire?

  Reward Link balances do not expire. The link will remain active in your inbox until redeemed. However, once you have selected your reward, if you have selected the Prepaid Visa card or Prepaid Visa e-card, there is an expiration period.

• How do I spend my reward link?

  It's Easy! Follow these steps: Open the email from Duquesne Light noreply@tangocard.com, click your reward Link and you'll be taken to a page with reward options. Choose an e-gift card or Prepaid Visa card option. Select the value of the card (you cannot choose more than your remaining balance)....

• My e-gift card code/pin does not work.

  For security reasons, electronic gift cards are usually sent with a code/pin. If you encounter an error when redeeming your card, this is typically the result of issues with cutting and pasting the code. Be sure there are no extra spaces added when entering the code into the retailer's activation...

• What are my rebate reward options?

  For qualifying purchases at this time, you may select from the following: ...

• What email address will my rebate email go to?

  Your rebate email will be sent to the same email address as the one you used to apply for your rebate claim on the Duquesne Light Marketplace.

• What happens if I lose or do not receive my rewards link email?

  If you do not receive your reward link email, please contact Tango customer support and we will resend your reward link to your email address. ...

• What happens if I lose the retail e-gift card?

  Since all retail e-gift cards are delivered electronically via email, we can simply resend it to you. Just contact us. Please note that gift cards are just like cash. If lost, their value can be used by someone else.

• What if I have a problem with an e-gift card after I receive it?

  Once you receive an e-gift card, the merchant provides customer support directly to you, just like any gift card. You can find contact information in the email containing your e-gift card. We will work to assist as much as we can. However, once you have received the e-gift card, it is best to sta...

• When will my e-gift card(s) arrive?

  Your e-gift cards will arrive in your email inbox right away from noreply@tangocard.com. If you do not receive your email, please check your promotions or spam folders. Also double check the e-mail address you used for your Rebate application. If it has been longer than one business day and y...

• Where can I use my retailer e-gift card?

  Most e-cards can be used in-store or online. If you have any questions about a specific brand, please reach out to the Tango Card Support Team. Their contact information is listed below. *You may use your phone or print out for redeeming In-Store. Further redemption instructions can be found in ...